Politique de remboursement
Last updated: October 16, 2026
Every grabNade item is printed on demand after you order. This policy explains what we accept back and how refunds work. It does not limit your statutory rights.
Summary
- Our mistake (defective, damaged or misprinted item, or wrong size, color or item sent): free replacement or full refund. Report it within 30 days of delivery.
- Your choice of size or change of mind: see "Size and change of mind" below. The rules depend on where you live.
- No restocking fees.
When we made a mistake
If your item arrives defective, damaged or misprinted, or if we sent the wrong size, color or item, contact us within 30 days of delivery at support@grabnade.com with your order number, a short description and a photo.
You choose between a free replacement or a full refund, including the original shipping cost. In most cases we don't ask you to send the item back. If we do, we pay the return shipping.
Size and change of mind
European Union and United Kingdom: you have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason.
- Within those 14 days, tell us you are withdrawing: email support@grabnade.com with a clear statement, or use the model form below (optional).
- Send the item back within 14 days of telling us. We email you the return address. Return shipping is at your cost.
- We refund the item price and the standard shipping cost within 14 days of your withdrawal notice. We may wait until we receive the item, or proof that you sent it, before refunding.
Please send items back unworn and unwashed. You can try an item on as you would in a shop, but if it comes back worn, washed or damaged, we may deduct the loss in value from the refund.
Model withdrawal form (copy it into an email):
To: Gabriel Weider EI (grabNade), 320 Rue Saint-Honoré, 75001 Paris, France, support@grabnade.com
I hereby give notice that I withdraw from my contract of sale of the following goods: [item]
Ordered on [date] / received on [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]
Other countries (United States, Canada, Switzerland): we don't accept returns for a size you selected or a change of mind. Please check the size guide on each product page before ordering, or ask us for a size recommendation.
Legal guarantee
In the EU, you also benefit from the 2-year legal guarantee of conformity for any item that is defective or not as described. In the UK, your statutory rights under the Consumer Rights Act 2015 apply. These rights exist in addition to this policy.
Refunds
Refunds go to the original payment method. Your bank or payment provider usually takes 5 to 10 business days to show it. If you haven't received it after 15 business days, contact us.
Lost packages
If the carrier confirms a package is lost, we send a replacement or refund it. If tracking shows "delivered" but you didn't receive it, contact us and we'll open an investigation with the carrier.
Consumer mediation
In accordance with the French Consumer Code provisions on the consumer dispute mediation process, if you have contacted us first and our answer does not satisfy you, you can use a consumer mediation procedure free of charge with:
CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice)
49 rue de Ponthieu, 75008 Paris, France
Phone: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
Your request to the mediator must be made within one year of your written complaint to us.
Mention en français : Conformément aux dispositions du Code de la consommation concernant « le processus de médiation des litiges de la consommation », après nous avoir sollicités et à défaut de réponse vous satisfaisant, vous avez la possibilité de recourir gratuitement à une procédure de médiation de la consommation auprès de : CM2C, 49 rue de Ponthieu, 75008 Paris – Tél. : 01 89 47 00 14 – Site internet : https://www.cm2c.net/declarer-un-litige.php – Mail : litiges@cm2c.net
Contact
Gabriel Weider EI (grabNade), 320 Rue Saint-Honoré, 75001 Paris, France
Email: support@grabnade.com (reply within 24–48 hours, Monday to Friday)
Phone: +33 7 83 38 77 84