1. What does "Ultra-Soft Premium" mean?

Ultra-Soft Premium represents our top-tier quality, crafted from 100% Airlume combed ring-spun cotton. This specialized manufacturing process removes impurities and aligns cotton fibers, producing exceptional softness, breathability, and long-lasting durability.

Key benefits include:

• Superior softness that improves with each wash
• Enhanced breathability for all-day comfort
• Reduced pilling and extended garment lifespan

Visit Explore True Premium Tees for full details.

2. Why choose "Organic Premium"?

Our Organic Premium line uses 100% certified organic combed ring-spun cotton, grown without pesticides, synthetic fertilizers, or harsh chemicals. This supports regenerative farming and delivers gentle, resilient fabric.

Advantages:

• GOTS certified organic cotton
• Hypoallergenic, gentle on sensitive skin
• Supports sustainable agriculture
• Reduced water consumption

3. What does "pre-shrunk" mean?

Pre-shrunk refers to a controlled treatment that minimizes size changes during first washes. The fabric is washed and dried before garment construction, stabilizing fibers to prevent significant shrinkage.

Benefits:

• Maintains true-to-size fit after multiple washes
• Reduces unexpected size changes
• Enhances fabric stability and durability

4. What does "Fabric Washed" mean?

Fabric-washed tees undergo industrial washing after construction, delivering benefits beyond standard pre-shrinking.

Benefits:

• Immediate softness from first wear
• Superior size stabilization
• Removal of manufacturing residues
• Enhanced drape and natural texture
• Improved durability

5. Are your products sustainably made?

Yes, sustainability is foundational to grabNade. Our Organic Premium line uses GOTS-certified organic cotton grown without pesticides or harsh chemicals.

We partner with manufacturers committed to:

• Reduced water consumption and treatment
• Renewable energy usage
• WRAP certification
• OEKO-TEX Standard 100 certified inks
• Carbon-neutral shipping options

6. How does grabNade's Print On Demand minimize waste?

Each garment is manufactured only after you order, eliminating overproduction, excess inventory, and unsold stock waste.

Benefits:

• Zero unsold inventory waste
• No seasonal overstock disposal
• Reduced warehouse energy consumption
• Optimized supply chain with lower carbon footprint

12. Are your apparel ethically made?

Yes, ethical manufacturing is non-negotiable. All production partners comply with strict fair labor standards throughout the supply chain.

Commitments:

• WRAP-certified facilities
• Fair wages exceeding local minimums
• Zero tolerance for child/forced labor
• Regular third-party audits
• Transparent supply chain

7. How should I care for my premium apparel?

Proper care extends life and appearance. Follow these guidelines:

• Washing: Machine wash cold with like colors
• Detergent: Use mild, eco-friendly detergent
• Bleach: Never use chlorine bleach
• Drying: Tumble dry low or hang dry
• Ironing: Iron inside-out on low; never on prints
• Storage: Fold rather than hang

All prints use OEKO-TEX Standard 100 certified inks, ensuring safety for direct skin contact and eco-friendly production.

8. Drying Methods Explained

Choosing the right drying method impacts garment longevity and print durability.

• Tumble Dry Low: Machine dry on lowest heat. Convenient but may cause gradual softness reduction.
• Hang Dry (Recommended): Suspend on hanger in ventilated area. Best for preserving softness, fit, and print longevity. Extends garment life by 40-60%.
• Flat Air Dry: Lay flat on clean surface. Ideal for heavyweight items. Prevents stretching.

Air drying best preserves premium softness and print quality.

9. Which quality tier is right for me?

Each tier is engineered for specific preferences:

• Ultra-Soft Premium: Ultimate luxury softness and breathability. Best for exceptional hand-feel and comfort.
• Organic Premium: Maximum eco-friendliness with GOTS-certified organic cotton. Best for environmental consciousness.
• Premium: Excellent softness, durability, and value. Perfect balance for everyday premium wear.

10. How do I choose the right size?

Accurate sizing starts with measurement. Use detailed size charts on every product page.

Best results:

1. Measure a well-fitting tee you own, laid flat
2. Compare chest width and body length
3. Reference our size chart to find your match
4. Consider fit preference: size up for relaxed fit

Need help? Contact contact@grabnade.com for assistance.

11. What is your return policy?

Due to our made-to-order sustainability model, we encourage careful sizing. Each garment is custom-produced.

Returns and exchanges apply to:

• Defective items (manufacturing flaws)
• Incorrect items (wrong size/color/design)
• Damaged items (shipping damage)

Return requests must be submitted within 30 days with photos. Full details on Return Policy.

13. Do you offer custom or bulk orders?

Our primary focus is individual made-to-order premium apparel. We evaluate custom designs and bulk orders case-by-case.

For bulk inquiries (20+ units), contact contact@grabnade.com with quantity, timeline, and specifications.

14. What is grabNade's story?

grabNade is a French company founded in 2025 with a mission to create premium apparel combining exceptional quality, distinctive designs, and sustainable production.

Our story reflects:

• Commitment to premium materials and craftsmanship
• Rejection of fast fashion's waste
• Celebration of thoughtful design
• Transparency in sourcing and pricing

Learn more at Our Story.

15. What printing technology do you use?

We use Direct-to-Garment (DTG) digital printing with water-based inks, the most advanced method for vibrant, durable, eco-friendly prints.

DTG advantages:

• Vibrant colors: Full-spectrum color reproduction
• Fabric-friendly: Maintains premium softness
• Durability: Withstands hundreds of wash cycles
• Eco-friendly: Water-based inks
• Zero waste: Digital process eliminates setup waste

Printful uses Kornit water-based and NeoPigment inks. These are OEKO-TEX Standard 100 certified, safe for skin contact, non-toxic, and safe for children's clothing.

16. Can I find grabNade in retail stores?

Currently, grabNade is exclusively available online. This direct-to-consumer model supports made-to-order production and ensures fair pricing.

Online-only benefits:

• Lower prices without retail markups
• Sustainable made-to-order production
• Direct customer relationships
• Comprehensive product information

17. How long does shipping take?

Total delivery = Production (2-5 business days) + Shipping (varies by location).

Timeline:

• Production: 2-5 business days
• US Domestic Shipping: 3-5 business days after production
• International: 7-14 business days after production

Total estimated: 5-10 business days (US), 9-19 business days (international).

18. When do US production centers operate?

Printful's US production centers operate Monday-Friday, excluding US federal holidays.

Schedule:

• Operating days: Monday-Friday
• Production time: 2-5 business days
• Closed: Weekends and US federal holidays

19. Do you offer international shipping?

Currently, shipping is available to the United States and select international regions. We're actively expanding coverage.

Available destinations display at checkout. Sign up for our newsletter for updates on international expansion.

20. Can I track my order?

Yes, comprehensive tracking is available. You'll receive email updates at key milestones:

1. Order Confirmation: Immediate confirmation
2. Production Started: When manufacturing begins
3. Shipped: Tracking number provided

Track at Track Your Order or log into your account.

21. How can I delete my grabNade account?

You have full control over your account data. Deletion is processed through our GDPR-compliant integration.

To delete:

1. Log into your grabNade account
2. Navigate to Account Settings
3. Privacy & Data Management section
4. Click "Delete My Account"
5. Confirm deletion request

Processing: Requests completed within 3 business days. Certain transactional data retained up to 5 years for legal compliance (anonymized).

Questions? Contact contact@grabnade.com.